Finally that night it cooled it down to 72 degrees. On day 4 and after more calls letting them know it didn't even cool the house below 82, they finally sent the same guy who spent the whole day walking in and out of the house working on replacing a part that he admitted he should have just done on day one. I don't even know how many times I called asking for them to fix it and each time they sent the same person who would look at it and tell me to 'be patient, it SHOULD cool a degree per hour' once it gets dark. The AC in the house was broken upon our arrival. It only took 8 or 9 phone calls for them to make the gracious offer for that refund. The water in the pool was SLIME and they were so kind as to eventually offer to refund the extra $200 I was charged to heat the hot tub (which is such a scam it isn't even funny). They smelled like disgusting stink water so we couldn't even sit out back to eat or enjoy the spaces nearby. How I wish I had not done that! I chose this property because the house came with a pool and hot tub and my children thought that seemed like SO MUCH FUN! Turns out the pool and hot tub were broken and would not be fixed during our stay. I made the mistake of cancelling the townhouse I'd reserved at another resort and booked this house for our 5 days in Orlando. Other than that little blip, perfect stay🙂🙂… He went and got one and offered to clear the grass himself, I told him that it was no problem and I did it. I told the gentleman that all I needed was a net and that I would clear the grass myself. I rang the reception team and told them and within minutes one of their team came out, took photos and was very apologetic and explained that a third party contractor cuts the grass and that he would take it up with them to get it cleaned. If we had a net, we would have cleared it. In fact the stay was fantastic at Encore and the only minor issue we had was one day when we got back from Disney, we were going to go into the pool, but the grass had been cut and the grass was floating all over the top. We were across the road from the main site where the water park was, but this was no problem as when there’s so many theme parks to visit, it was nice to come back to the peace and tranquillity of the Villa and have a dip in our own pool. It was a smooth check in and when we got to the Villa (7402 Marker Avenue) we were met by one of the Encore staff who showed us around and explained the workings of everything, pool lights, A.C., and where to call if we had any issues. We booked a Villa at Encore through TUI and having read some of the reviews, we wondered what was in store for us when we arrived. Not one we’ll recommend or rush back to in the future.… All these things together left us with a feeling of encore being an average resort.

The phone on the villa didn’t work and wouldn’t connect us. There were 12 of us!! We tried to call the number that was on the leaflet on the villa to request more towels.

What we had was a small pool, 3 sun loungers and a table that seated 6. The picture of the pool in the brochure was stunning. We dealt with all of that, but it’s disappointing. Plus a very sparse set up of kitchen utensils. Also not enough plates and glasses for everyone at once. On returning it became clear there wasn’t enough seats around the dining table to all eat dinner together. A rushed breakfast and out the door for a day of fun. The next day was an early start at the parks. We’d had a long day (one lost suitcase) and with the time difference it wasn’t something we wanted to do anything about at the time. Arguments ensued as the kids decided who slept where. Once they left, I realised the bedroom set up wasn’t as we’d been told. They showed us around and gave us the number to call if there were any issues. They checked us in swiftly and took us to our villa. On arrival we were greeted warmly by the staff member at reception. I spoke directly to Encore concierge and asked if the villa would have 3 double rooms and 3 twin rooms. Before we travelled, we confirmed with encore the set up of the villa. We were a group of 12, 3 families, 6 adults and 6 children. The picture on the brochure of the fabulous outside villa pool area and central water park sold Encore to us. We booked in the UK with an independent travel agency that uses Gold Medal Travel. Shree Somnath Maheswari Samaj Atithi Gruh.Hotels near Everest University - South Orlando, FL.Hotels near Le Cordon Bleu College of Culinary Arts in Orlando.Hotels near Academy of Career Training Inc.Central Florida Regional Airport Hotels.

Orlando encore resort at reunion